The WatchTower Platform™ is an observability solution designed to simplify incident resolution within mainframe environments. It achieves this by integrating and correlating events, data flows, and metrics across various IT silos, offering a unified and user-friendly experience for operations teams. Built on AIOps principles, WatchTower proactively detects potential issues, enabling preventative action. By using OpenTelemetry, WatchTower streams mainframe data and insights to enterprise observability tools, empowering SREs to identify bottlenecks and boost operational efficiency. Key benefits include integrated context for alerts, eliminating the need for multiple tool logins; streamlined workflows for faster problem identification, investigation, and resolution; improved visibility to enterprise APM tools via open APIs; and customization to accommodate diverse skill levels within support and operations teams. The platform aims to improve collaboration and efficiency in managing complex mainframe environments. 

Features:

• Integrated Context and Insights: Augments alerts with relevant information, reducing the need to switch between multiple tools. 
• Efficient, Streamlined Workflows: Expedites problem identification, investigation, and incident resolution, simplifying handover and escalation. 
• Improved Visibility to Enterprise Tools: Uses open APIs to expose mainframe performance telemetry to enterprise APM tools. 
• Customized for Various Roles: Supports a collaborative team approach, enabling staff with different skill levels to use the same tools effectively.
• Proactive Issue Detection: Built on AIOps principles to identify potential problems early. 
• OpenTelemetry Integration: Streams mainframe data to enterprise observability platforms. 
• Unified User Experience: Provides a consistent and intuitive interface for operations teams. 
• Integration and Correlation of Data: Combines events, data flows, and metrics across IT silos.