Retailers and shoppers need streamlined warranty claims

Warranties and recalls are key to safety for customers and businesses. However, the process can be tedious with difficult submission methods and poor communication. While some companies consider scaling their warranties using return solutions, these don't efficiently ship repairs or replacements, often necessitating further customer service intervention.

AfterShip Warranty provides a separate, comprehensive platform for managing warranty and recall claims. This solution expedites resolution processes through proactive alerts, efficient reverse logistics, and tailored information gathering, transforming a challenging aspect into a positive customer experience.

Features

• **Warranty Reverse Logistics: **Streamline reverse logistics by enabling shipping label auto-generation and upload for shopper shipment, repair, and replacement. Simplify shopper drop-off with clear instructions and information.
• **Warranty Management Dashboard: **Centralize warranty requests and take action with approvals, rejections, and logistics management. Automate the entire warranty process to reduce lengthy lead times and save costs.
• **Omnichannel Warranty Claims: **Accept warranty requests for purchases across channels, including physical locations and third parties like retailers and dealers. Speed up processing by consolidating requests into one system.
• **Eligibility Rules: **Cut down on return fraud and auto-reject ineligible items or requests based on factors like return window or product type. Clearly outline item eligibility to set shopper expectations.