Strengthen your after-sales service with closed-loop warranty management

Unleash the hidden potential of warranty management

Originally viewed as a cost center, warranty management is now recognized as a powerful tool for boosting customer satisfaction and retention. Companies have realized that it could open new revenue streams, reduce costs of service parts, and enhance customer experience. Tavant’s unified warranty management solution, powered by AI and advanced analytics, has shown incredible results for all stakeholders. From increased supplier recovery to reduced warranty costs, higher ROI, and delightful customer journeys, let Tavant lead the way for you. With a strong emphasis on warranty spend reduction, lower cycle time, compliance, and proper warranty payout, our cutting-edge solutions empower you to streamline processes, increase profitability, and enhance customer satisfaction.

Features

Warranty administration

Seamlessly manage essential aspects of warranty, including policy monitoring, fault codes, claims processing, registration, and flat rates.

Warranty claims management

Simplify claims processing, warranty authorizations, and recovery for OEMs and end users with Tavant’s robust warranty claims management.

Part returns

Leverage Tavant’s parts return management software to drive profitability and viability by efficiently managing part repairs, returns and refurbishment.

Supplier recovery

Proactively share repair information with suppliers, enabling them to claim warranty costs efficiently through the supplier portal.

Product registration

Simplify the product registration process and enhance warranty data accuracy by enabling customers to register their products effortlessly through web or mobile platforms, eliminating manual work.

Service campaign

Launch service campaigns and effectively notify impacted dealers and customers while also diligently tracking the completion rate.

Reporting and analytics

Get predefined reports based on key industry metrics, empowering you to generate actionable insights that fuel business growth.

Audit management

Get a 360-degree view of a claim, encompassing its entire lifecycle from creation to processing, approval, and ultimately, the audit stage.

Benefits

Agile setup of warranty lifecycle modules

Tavant enables a quick set up of our warranty management modules without the need for IT support. Additionally, we offer 24×7 customer support.

Flexible payment system

Our services do not come as a package; rather, clients can select the modules they need based on their requirements.

Seamless CRM integration

Strengthen customer relationships with exceptional aftermarket service through the seamless synthesis of CRM with Salesforce.

Scalable infrastructure

With Tavant’s scalable infrastructure, you have the power to add or remove users based on responsibility and ownership.