Union Waitlist is a digital solution designed to optimize restaurant waitlist management and enhance guest experiences through QR technology and staff coordination tools. It streamlines the seating process, allowing guests to open checks before being seated and improving operational efficiency for hospitality venues.
Vendor
Union
Company Website
Union Waitlist is a hospitality-focused software that digitizes waitlist management for restaurants and bars. It enables guests to join a virtual waitlist, open checks via QR codes before seating, and receive real-time updates. The system facilitates seamless communication between hosts and servers, balancing workloads and reducing wait times.
Key Features
Virtual Waitlist & Check Management
- Guests join a waitlist and open checks via QR codes while waiting.
- Checks transfer automatically to tables once guests are seated.
Staff Coordination Tools
- Instant messaging between hosts and servers for efficient table assignments.
- Workload balancing to distribute tables evenly among staff.
Automated Customer Notifications
- Text alerts notify guests when their table is ready.
- Real-time tracking of waitlist progress.
Benefits
Enhanced Guest Experience
- Reduces perceived wait times through self-service check-ins.
- Allows pre-seating orders from bar areas.
Operational Efficiency
- Streamlines seating transitions and server workload management.
- Reduces manual coordination errors