Overview

Vonage for Microsoft Teams integrates Vonage's cloud communication solutions directly into Microsoft Teams, offering businesses seamless collaboration capabilities. This solution enhances Teams by providing a full-featured, enterprise-grade voice system that allows users to make and receive calls, manage their communications, and enhance teamwork without leaving the Teams platform. It supports essential features like call forwarding, call routing, and voicemail, ensuring users can stay connected both internally and with clients. The solution is built to scale, providing flexibility to adapt to growing business needs, and is equipped with reliable, secure, and compliant communications.

Features and Capabilities

• Seamless integration with Microsoft Teams for voice calls and messaging.
• Enterprise-grade VoIP service with high-quality voice.
• Advanced call management features like call forwarding and routing.
• Voicemail-to-email and voicemail transcription.
• Integration with CRM systems (Salesforce, Zendesk) to streamline customer interactions.
• Mobile app support for on-the-go communication.
• Ability to add local or toll-free numbers for global reach.
• Video conferencing support for meetings and collaborations.
• Real-time performance monitoring and analytics for efficient system management.
• Security features to meet industry compliance standards.
• 99.999% uptime for reliable communication.
• Customizable IVR (Interactive Voice Response) and virtual receptionist features.