Turn conversations into sales Consumers buy from brands they trust. With Vonage Conversational Commerce, powered by Jumper.ai, your brand can build that trust by engaging consumers throughout their buying journeys on the channels they love. Create AI-powered omnichannel experiences that boost sales, increase customer satisfaction, and return buyer behavior intelligence.
Vendor
Vonage
Company Website
Overview
Vonage Conversational Commerce enables businesses to engage customers across their entire journey, from marketing to commerce, through an omnichannel, AI-driven platform. This solution integrates messaging apps, AI chatbots, live chat, and human agents to provide seamless customer interactions. It enhances customer experiences by automating promotions, capturing leads, offering personalized consultations, and facilitating transactions in the customer's preferred messaging channel, ensuring a responsive and personalized experience at every touchpoint
Features and Capabilities:
- Omnichannel Engagement: Connects with customers across messaging apps, websites, and social media platforms.
- AI Chatbots & Human Agents: Uses a combination of AI-driven bots and human support for personalized engagement.
- Conversational Marketing: Automates marketing notifications, updates, and alerts across multiple messaging channels.
- Seamless Commerce Integration: Facilitates transactions directly in the conversation, leveraging messaging platforms and AI.
- Real-Time Customer Insights: Provides analytics to understand shopping behaviors and enhance marketing strategies.
- Scalable Support: Manages high volumes of customer interactions, supporting businesses of all sizes.
- Customizable Workflows: Tailors the flow of customer conversations to match business needs and customer preferences.
- Payment & Inventory Integration: Integrates payments and inventory management to streamline the purchase process