Dramatically reduce your call-centre overheads and improve customer service by automating inbound and outbound calls. iCabbi Voice offers a sophisticated iVR and phone booking solution that will divert calls away from your live operators. Take your automation even further with Voice+, which enables automation by allowing intelligent voice recognition for new pick-up destinations.
Vendor
iCabbi
Company Website
Reduce and Streamline your call-centre operations
The taxi phone number is not going to go away anytime soon. Voice offers the complete PBX and Automated IVR booking solution to help optimise and automate your call centre operations. iCabbi Voice+ takes your automation to the next level with advanced IVR that allows you to not only enable automation for historical bookings but also to take bookings from new passenger pick-up locations with voice input.
Packed With Features
Driver to Customer or Customer to Driver Phone Connection
Driver to Customer or Customer to Driver Phone Connection
No Show Approval
Activates a notification to check if a passenger still wants a booking. If yes, it connects them to their driver
Fixed Location Automated Bookings
Set up fixed landlines or free-phones at popular locations such as hotels or supermarketsThe IVR automates the taxi pickup, requiring only the passenger’s name.
Missed Call Text Notification
Lets drivers and passengers connect by phone without sharing their phone numbers
Late Booking Call-Outs
Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it
Live Wallboards
Displays a live overview of calls and operators
Overbooking Protection
Voice+ checks dispatch to confirm you have capacity for the booking. If not, Voice+ automatically schedules it for when you do
Queue Callback
Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it
Reporting
Comprehensive reporting suite with over 20 reports allowing you to see exactly how customers are using the system
Missed Call Text Notification
Send customers that have hung up a text to let them know you have an app or offer incentives if they were to call back
Late Booking Call-Outs
Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it
Live Wallboards
Displays a live overview of calls and operators
SMS Pay Link
Send customers a text to let them know you have an app or offer incentives if they were to call back
ETA Updates
Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it
Call Flows by Customer Rating
Displays a live overview of calls and operators
White List
Check if a caller is in an approved list of callers, dynamically route the caller based on the outcome
Multilingual Availability
Use iCabbi Voice in diffferent languages