Overview Cyara's Voice Quality Testing solution is designed to ensure high-quality voice interactions between customers and contact center agents. Recognizing that voice quality is a critical component of customer experience, Cyara provides tools to test and monitor voice communications proactively. The platform addresses common issues such as codec incompatibility, excessive call transfers, bandwidth constraints, and hardware problems that can degrade voice quality. By simulating real-world call scenarios, Cyara helps organizations identify and resolve voice quality issues before they impact customers. Features and Capabilities

• Comprehensive Testing Across the Call Path: Cyara enables testing from the customer's perspective through the IVR to the agent, ensuring end-to-end voice quality.
• Cyara Endpoint: Simulates agent phones to test incoming calls, allowing measurement of how well customers hear agents and identifying voice quality degradation.
• Audio Generation Devices (AGD): Connects to agent telephony endpoints to facilitate two-way communication testing between deployed telephony endpoints and the Cyara Platform.
• Load Testing: Assesses system performance under high call volumes to ensure voice quality remains consistent during peak times.
• Real-Time Monitoring: Continuously monitors voice quality in production environments, providing immediate alerts for any degradation.
• Global Testing Capabilities: With servers in over 80 countries, Cyara can originate calls from various locations to test and monitor global voice quality.
• Objective Audio Quality Scores: Utilizes standardized industry scoring to provide objective measurements of voice quality.
• Integration with Cyara's AI-Led CX Transformation Platform: Combines voice quality testing with broader customer experience assurance tools for a holistic approach.