Avaamo Voice Gateway

Your gateway to next-gen Voice experiences combines pre-built contact center integration and connectivity with the best-in-class ASR and TTS technology.

SIP/PSTN Support Avaamo Voice Gateway provides a breadth of connectivity with existing phone system providers to ensure seamless integration into the enterprise existing voice infrastructure. With options to support MPLS and VPN based tunneling technology we can support voice connectivity requirements across the globe with stringent compliance standards for connectivity.

AI powered Voice Automation Avaamo’s native ASR and TTS technologies combined with the Voice Studio allows enterprises to take full control of all the voice interactions with customers. Select the specific set of call types to automate end to end using our Voice technology or simply transcribe and provide more context to assist the agents reduce the Average handle time (AHT)

Integrated with your Contact Center No need to rip and replace, Avaamo’s integration with all the key voice gateway providers, Agent Desktops, Business Applications ensures you have end to end integration with your Contact center.

Enterprise Scale Avaamo’s Voice Gateway can scale horizontally and vertically to handle 1000’s of simultaneous inbound and outbound calls. Scale up your contact center rapidly without sacrificing quality leveraging Avaamo’s proven conversational AI delivery methodology.

Standards based Integration Integrate with all aspects of your existing contact center with minimal interference to your existing operations.

Agent transfer with Context Pass full conversation context and suggested responses as part of the header so Agents don’t have to start all over again.

Vertical/Horizontal Scaling Unlimited scaling to handle any volume of calls using Avaamo’s Enterprise grade conversational AI platform.

Advanced Call Controls From barge-in and DTMF handling to recording and seamless agent handoff, Avaamo’s Voice gateway let you create rich, complex interactions. Easily initiate outgoing calls with answering machine detection capability

Features

• Secure Voice Integration: Connects telephony systems with AI while maintaining enterprise-grade security.
• Real-Time Processing: Delivers instant responses for natural, uninterrupted conversations.
• Omnichannel Support: Works across voice, chat, and digital platforms for unified engagement.
• Scalable Architecture: Handles large volumes of calls and interactions without performance issues.
• Enterprise System Connectivity: Integrates with CRM, ERP, and backend systems for complete automation.