Voice Call Automation by boost.ai brings phone support into the 21st century with a conversational AI platform that scales with business needs. It aims to delight customers by significantly reducing waiting times and resolving inquiries faster through AI voice bots. This solution optimizes operational efficiency by providing accurate routing and automated voice transactions, freeing up human agents to handle more complex issues. By lowering handle times and increasing first call resolution rates, it crushes queues and improves customer satisfaction (CSAT). The platform leverages advanced Natural Language Understanding (NLU) for superior accuracy and scalability, transforming legacy IVR systems into intelligent conversational interfaces. Voice bots reduce customer effort and increase satisfaction through natural, AI-powered conversations. The solution offers integration flexibility, connecting effortlessly with any speech service provider and supporting custom or existing speech models, as well as any STT/TTS tool. Its strong language core ensures precise user responses across diverse topics with extensive knowledge coverage and self-learning capabilities for continuous improvement. The user-friendly design and analytics allow for effortless building and management of voicebot conversations, with real-time insights extracted from user interactions, empowering staff to become AI trainers without coding.

Features & Benefits

• Instant Resolution, Any Time: Delivers lightning-fast customer service and resolves inquiries 24/7 with automated voice transactions.
• Operational Efficiency Optimized: Accurate routing and automated voice transactions free up human agents for complex queries.
• Crush Queues and Improve CSAT: Lowers handle times and increases first call resolution rates by routing directly to the source.
• Conversational IVR Transformation: Transforms legacy IVR systems with superior accuracy and scalability in NLU for voice bots.
• Integration Flexibility: Connects to any speech service, supports custom/existing speech models, and is compatible with any STT/TTS tool.
• Strong Language Core: Achieves precise user responses, handles diverse topics, and offers self-learning capabilities for continuous improvement.
• User-Friendly Design and Analytics: Enables effortless building and management of voicebot conversations with real-time insights, no coding required.