Sinch's programmable Voice API empowers you to design voice interactions that match your exact needs, allowing you to manage every part of the call interaction. With Sinch’s programmable Voice API, you can build a superior voice experience with features that empower your business. Automate customer interactions, enhance efficiency, or personalize each call to fit your specific need. Scale effortlessly via multiple voice channels, whether you want to call from your mobile app, web application, your traditional phone line or SIP infrastructure anywhere on the planet, our global voice platform makes it happen! Take control of your voice, video, verification, and messaging channels with the Sinch Developer Dashboard, featuring built-in analytics, reporting, and real-time performance insights.

Features:

• Number masking: Keep personal information secure with number masking, allowing users to communicate without exposing personal phone numbers.
• Interactive voice response (IVR) menus: Elevate your contact center performance with IVR menus, helping customers reach the right place quickly and improving overall satisfaction.
• Voice-based IVR: Let callers interact verbally with the IVR using our voice-based menus, which include speech recognition for enhanced accessibility.
• Voice call recording: Record calls to optimize quality and training for enhanced customer interactions, Bring Your Own cloud storage with Google, Amazon, or Microsoft Azure.
• Voice call transcription: Convert voice calls into written text for post processing analysis.
• Recorded prompts: Deliver a polished customer experience by using pre-recorded phrases to streamline conversations in any voice interaction.
• Voice streams using WebSockets (beta): Deliver real-time audio from your calls to any destination via WebSockets, enabling features like live transcription, sentiment analysis, and AI-powered chatbots
• Early media: Play music or listen to a personalized message before the call is answered.
• Answering machine detection: Automatically detect voice mail including beep detection which allows your contact center agents to focus on live calls or leave a message – maximizing efficiency.
• Conference calling: Bring multiple people together on a single call, enabling easy, high-quality virtual meetings and collaboration.
• Text-to-speech: Convert text to audio effortlessly in 115+ languages and locales to engage customers with personalized messages and notifications.
• Pay-as-you-go: Optimize costs with flexible, usage-based pricing. No hidden fees—pay only for what you use when you use it.