Say goodbye to wasting time with fruitless outbound calls. Instead, with TCN’s VocalDirect solution, empower your agents to communicate with your consumers in a timely manner by delivering messages to their voicemail inbox without wasting time listening to the phone ring. This way, your agents can spend their time chatting with people who are ready to talk.
Vendor
TCN
Company Website
TCN’s VocalDirect is a voicemail delivery solution that allows contact centers to send messages directly to consumers’ voicemail inboxes without initiating a full phone call. This approach saves time, increases callback rates, and improves customer satisfaction. VocalDirect is ideal for reminders, alerts, promotions, and confirmations, and integrates seamlessly with omnichannel campaigns including SMS and email.
Features
- Direct Voicemail Delivery: Send messages straight to voicemail inboxes without ringing the phone.
- Pay-Per-Use Pricing: No required minimums—only pay for connected and delivered voicemails.
- Omnichannel Integration: Combine voicemail with SMS and email campaigns for greater reach.
- Readable Voicemails: Automatically transcribed messages for smartphones, regardless of carrier.
- Hyperlinked Scripts: Embed phone numbers, emails, and URLs to boost engagement.
- Reporting & Analytics: Evaluate campaign effectiveness with TCN’s analytics tools.
- Three-Step Setup:
- Upload or record your message in the TCN studio.
- Sync your contact list and map fields.
- Launch voicemail messages for delivery.
- Compliance Tools: Built-in support for TCPA regulations, ensuring legal voicemail drops.
- Versatile Use Cases: Suitable for overdue payment reminders, general notifications, marketing promotions, emergency alerts, and appointment confirmations.
Benefits
- Time Efficiency: Agents avoid wasting time on unanswered calls and focus on live conversations.
- Higher Response Rates: Transcribed voicemails are read more often, leading to increased callbacks.
- Improved ROI: Hyperlinked messages and omnichannel integration drive better engagement.
- Customer Convenience: Messages are received without intrusion, allowing customers to respond on their own time.
- Scalable & Flexible: Works for small campaigns or large-scale outreach.
- Compliance Assurance: Reduces risk of penalties with built-in regulatory support.
- Agent Optimization: Frees agents to handle more complex tasks and live interactions.