VitalQIP DDI Managed Services deliver expert-level management and support for business-critical DDI (DNS, DHCP, IPAM) infrastructure. The service includes continual monitoring, proactive troubleshooting, software updates, and managed changes for network addressing and DNS configurations. The offering is ISO-27001 certified, ensuring strong information security practices.

Key Features

Services Infrastructure Management (SIM) Continuous infrastructure monitoring and proactive support.

• 24/7 monitoring of DDI infrastructure, including VitalQIP software on runIP or QIP appliances.
• Proactive troubleshooting and resolution to minimize service disruptions.
• Regular upgrades and patches to keep software secure and up-to-date.

Moves-Adds-Changes Service Efficient management of DDI changes.

• Managed execution of block, subnet, IP address, pool, and DNS changes.
• Change requests handled via ticketing system within defined SLAs.

On-Demand Support Flexible support options for self-managed customers.

• 24x7 or business hours support via phone, email, or support site.
• Access to patches, fixes, feature upgrades, and a comprehensive knowledgebase.

Benefits

Reduced Operational Burden Minimizes internal resource requirements for DDI management.

• Expert management allows IT teams to focus on core business needs.
• Proactive support reduces downtime and service disruptions.

Enhanced Security and Compliance Certified processes ensure safe handling of sensitive network data.

• ISO-27001 certification demonstrates strong information security practices.
• Regular updates and patches maintain security posture.

Scalable and Flexible Support Adapts to changing business needs and network environments.

• Supports multi-platform, multi-cloud, and multi-vendor networks.
• Service tiers allow customization based on organizational requirements.