VirtualCare is a comprehensive telemedicine platform designed to empower clinicians, allied health professionals, specialists, and community support workers to deliver efficient, secure, and safe virtual care. It facilitates the replacement of traditional in-person appointments with remote interactions through text messaging, audio-video conferencing, and secure document sharing. This platform makes it quick and easy to conduct basic care activities such as routine follow-ups, sharing lab results, and issuing prescriptions, which can be done virtually between regular appointments, saving valuable time for both patients and providers. The platform extends care reach to patients who are otherwise inaccessible due to geographical distance, physical restrictions like those imposed by COVID-19, or residency in seniors care homes. By enabling virtual visits, VirtualCare allows clinicians to increase their daily patient volume, offering greater scheduling flexibility and optimizing office hours. It addresses common patient barriers such as scheduling conflicts and travel difficulties that often lead to delayed or forgone care for non-critical issues. For providers, it eliminates the need for in-office visits for minor tasks, ensuring care quality is maintained while improving workflow efficiency. VirtualCare supports patient-centered healthcare across various domains, including primary care, mental health, and specialized care for seniors. The platform boasts full integration with leading EHR systems, demonstrating its capability to seamlessly fit into existing healthcare infrastructures. Recognized with the Canadian Health Informatics Award for Patient Care Innovation, it stands as a leading telemedicine solution. Key features include intuitive technology accessible via computer or mobile devices, integrated text messaging for reliable communication, and batch invitations for quick patient onboarding. All communications, whether asynchronous messaging, real-time audio-video, or clinical documentation sharing, are protected by enterprise-grade privacy and security, ensuring PHIPA compliance. It supports sharing clinical notes, educational materials, and links, with consultation documentation automatically transferable to an EHR. Furthermore, VirtualCare aligns with Ontario virtual care billing codes and offers adaptable workflows, including scheduled, walk-in, and group visits, and facilitates connections between healthcare providers.

Features & Benefits

• Group Visits & Instant Visits
  • New features allowing providers to have multiple participants in a visit and conduct immediate consultations.
• Intuitive Technology
  • Easily accessible via computer or mobile device, with integrated text messaging and batch invitations for quick patient onboarding.
• Secure Communication
  • All communications (asynchronous messaging, real-time audio-video, document sharing) are protected by enterprise-grade privacy and security, ensuring PHIPA compliance.
• Built for Your Practice
  • Enables sharing of clinical notes, documents, educational materials, and links during visits, with automatic transfer of consultation documentation to an EHR.
  • Supports Ontario virtual care billing codes.
  • One of two OTN-approved platforms with secure chat reimbursement.
• Adaptable, Connected Care
  • Configurable for various workflows including scheduled, walk-in, discharge, and follow-up visits, and facilitates connections between healthcare providers.
• Enhanced Patient Access
  • Allows providers to easily see patients facing geographic, scheduling, or other barriers to care, and enables patients to request appointments and receive digital records.
• Workflow Efficiency
  • Streamlines workflow with functionality like appointment pre-screening and embedded clinical assessments, making more time available for care.
• EHR Integration
  • Fully integrates with leading seniors care sector EHR systems like PointClickCare and MED e-care.
• Data-Driven Insights
  • Provides new insights and enables tracking care at the system level through simplified data and population health management.