Overview

VirtualAssistant by CareStack is a comprehensive remote support service designed to help dental practices overcome staffing challenges and improve operational efficiency. By providing access to a pool of qualified professionals, VirtualAssistant takes over patient-facing tasks such as phone calls, appointment scheduling, and patient re-engagement. This allows dental practices to focus on patient care and practice growth, while ensuring that no patient interaction is missed. CareStack’s VirtualAssistant service was created to help existing customers of CareStack overcome staff shortages by giving instant access to a pool of qualified professionals. Practices using VirtualAssistant have seen an increase of up to 15 appointments/week by re-engaging dormant patients. By significantly reducing missed calls, our customers have also seen up to 10% more appointments in their schedule.

Features

• Call Handling:
  • Trained VirtualAssistants make and answer phone calls, providing instant answers to patients.
  • Real person to greet and attend calls, answer frequently asked questions, and capture new patient intake.
• Appointment Management:
  • Access practice schedules to make, update, and manage appointments in real-time.
  • Schedule, confirm, and cancel appointments, send patient reminders, and handle emergency appointments.
• Patient Follow-Ups:
  • Track patient follow-ups, cancellations, and rescheduling to ensure continuity of care.
  • Reactivate dormant patients, re-engage no-shows and cancellations, and follow up with patient referrals.
• Review Capture:
  • Capture reviews from happy patients to enhance the practice's online reputation.
• Expert Team:
  • Pre-screened and fully vetted staff members trained in HIPAA compliance.
  • Dedicated account managers to help track progress and ensure quality service.

Benefits

• Increased Appointments:
  • Practices using VirtualAssistant™ have seen an increase of up to 15 appointments per week by re-engaging dormant patients.
  • Significantly reduce missed calls, leading to up to 10% more appointments in the schedule.
• Operational Efficiency:
  • Free up valuable time and resources for existing staff members to focus on patient care and practice growth.
  • Reduce the administrative burden by outsourcing patient-facing tasks to qualified professionals.
• Enhanced Patient Experience:
  • Ensure that no patient interaction is missed, improving patient satisfaction and loyalty.
  • Provide instant answers and efficient appointment management, enhancing the overall patient experience.
• Cost Savings:
  • Address staffing challenges and reduce inefficiencies that can lead to significant revenue losses.
  • Optimize practice operations and improve financial performance.
• Data Security and Compliance:
  • Ensure the highest standards of data security and compliance with HIPAA regulations.
  • Protect sensitive patient information with robust encryption and security measures.