Overview

Recuro Health’s Virtual Urgent Care solution enables patients and their families to access board‑certified physicians on‑demand, 24/7, through video or phone channels. It offers rapid response times (average ~9–11 minutes), multi‑channel access (video, phone, messaging), e‑prescription capability, and secure, HITRUST‑certified infrastructure. The service is designed to reduce unnecessary visits to physical urgent care or emergency departments, improve convenience and access, and offer a seamless transition into more comprehensive virtual‑care journeys such as primary care or care management.

Features and Capabilities

• 24/7 Access: Physicians are available at any time, day or night, reducing delays for urgent care needs.
• Multi‑Channel Options: Care can be accessed via live video, phone call or instant messaging depending on user preferences.
• HITRUST‑Certified Security: The platform’s infrastructure and service are certified under HITRUST, ensuring robust data‑protection and compliance.
• Rapid Response Time: Typical wait times are around 9 minutes or less for an urgent care consult.
• Electronic Prescription Ordering: After a consult, prescriptions may be sent electronically to the patient’s preferred pharmacy for faster fulfillment.
• Consult Transcription & Records: Consults can be recorded and transcribed, allowing patients to review care plans or share them with caregivers.
• Seamless Care Transition: If needed, the urgent‑care service can transition into virtual primary‑care or other ongoing services within the same platform and network.
• Wide Condition Coverage: Common urgent‑care issues are supported (e.g., respiratory infections, fevers, rashes, urinary tract infections, allergies).
• Convenience & Cost‑Efficiency: Designed to reduce in‑person visits and ER trips, thus saving time and costs for patients and plan sponsors.
• Enterprise‑Ready Configuration: The platform supports white‑labeling, configuration and integration with employer/health‑plan ecosystems for seamless benefits delivery.