24/7 Virtual Receptionists

Discover how our human virtual receptionists harness the power of AI to elevate your customer experience.

Virtual receptionists, done differently since 2015

Industry expertise

Our virtual receptionists are superior to the competition. We hire less than 1% of applicants and provide rigorous training. When we hire the best workforce, your business benefits with exceptional client service and lead qualification.

Artificial intelligence

Trained on millions of calls, our proprietary AI-driven call center software enables our human agents to work with speed and precision from their quiet home offices. Both simple and complex tasks are executed flawlessly.

Quality lead qualification

We prioritize lead screening and intake to identify the best new clients for your business. Our live receptionists go beyond basic message-taking and gather key information from callers, so you remain focused on viable leads. No more tire-kickers!

First-class experiences for your callers

Unlike competitors who offer a one-script-fits-all approach, our friendly, action-oriented virtual receptionists leverage advanced AI tools to tailor a conversational plan to each caller resulting in a superior, personalized experience.

Live answering, 24/7

No matter the time of day or night, your customers connect with a live receptionist — not a voicemail.

No wait times

We’ll never put your callers in a queue. Every call is answered by a friendly and professional receptionist, creating a positive first impression.

Skip the menu

Your callers don’t want to interact with an automated menu; they want help! Our receptionists engage callers immediately.

First call resolution

Most answering services take messages instead of taking action. We get your callers the help and answers they need.

Simple scheduling

Avoid all the back and forth. Our receptionists book an appointment for your leads and clients right on the call.

First-class customer care for your business

We create an excellent caller experience by answering every call with a friendly and professional virtual receptionist. We treat every caller as an individual with unique needs, with structured — not scripted — conversations.

Never miss an opportunity

Our virtual receptionists act as your intake filter to screen leads based on your criteria. Save time and build your sales pipeline.

Bilingual services

Service more clients with our bilingual receptionists who provide equal care to English- and Spanish-speaking callers.

Get more out of your CRM

With over 5,000 integrations, we can add new leads, log calls from clients, trigger outbound calls, and much more.

Transparency & analytics

Leverage data in our intuitive dashboard that provides a clear view of recent activity, agent decisions, and trends.

Expert guidance at every stage

Business priorities often change. Lean on our expertise and collaboration when it’s time to make adjustments.

Your business is unique. So is our quality.

We adapt and grow alongside your business as you scale.

Bilingual receptionists 24/7

If your customer base is Spanish-speaking, bilingual agents are available to them.

Around-the-clock service

Live receptionists answer your calls around-the-clock, so you never miss an opportunity.

Appointment booking

We can book appointments for new leads and existing clients directly on your calendar.

Call recording & transcriptions

With your opt-in, we record and transcribe all calls handled by our live virtual receptionists.

No more spam & sales calls

Our AI automatically blocks more than 20 million robocalls and spammers for free.

Call intelligence & metadata

Access real-time call data available in every Smith.ai client dashboard.

Instant outbound calls

Improve speed-to-lead and make sure every opportunity is followed up properly.

Lead screening & intake

We pre-qualify so you only spend time with leads who are a good fit for your business.

Email & SMS follow-up

We’ll send a follow-up SMS and/or email after the call to improve engagement rates.

Custom greetings

We answer calls using a personalized greeting that’s specified by you.

Warm phone transfers

When the lead is ready to take the next step, we can immediately hand-off to your team.

Payment collection

From registration costs to consultation fees, we make sure you get paid.