Overview

Virtual Performance Coaching by Better Car People delivers a comprehensive, on-demand training solution designed to enhance dealership performance while eliminating the need for on-site visits. This program provides dealerships with personalized coaching tailored to each team’s unique challenges, combining self-paced video modules, weekly lead performance reviews, and interactive monthly live sessions. Powered by Proactive, the service focuses on maximizing CRM utilization, improving lead management processes, and driving measurable improvements in both sales and service performance. With a flexible, virtual approach, dealerships can continuously develop their team’s skills, implement best practices immediately, and sustain long-term growth.

Features and Capabilities

• **Personalized Video Modules: **Custom-created video content focused on CRM usage, critical dealership tasks, and areas for growth, allowing staff to learn at their own pace.
• **Weekly Lead Reviews: **Expert analysis of recent lead performance delivered through detailed videos, providing actionable recommendations to improve conversion and follow-up.
• **Monthly Live Sessions: **Interactive team calls and virtual workshops designed to reinforce best practices, review progress, and introduce new sales and service strategies.
• **CRM Audit: **Comprehensive review of current CRM setup, identifying inefficiencies and providing strategic recommendations to maximize system effectiveness.
• **CRM Tune-Up: **One-week intensive optimization sprint focused on streamlining workflows, enhancing data quality, and improving overall dealership efficiency.
• **Tune-Up + Coaching: **Integrated program combining a CRM tune-up with three months of ongoing virtual coaching, ensuring continuous improvement and long-term skill retention.