Binotel’s Virtual PBX is a cloud-based telephony solution that consolidates all company phone numbers—landline, mobile, and new numbers—into a single network. It stores call history and recordings, automates workflows, and enhances employee productivity and customer service. The system integrates seamlessly with CRM platforms and provides real-time analytics, call tracking, and multichannel support to ensure no customer call goes unanswered.

Features

• Unified Telephony Network: Combines all company numbers into one system, including existing landline and mobile numbers.
• Personal Account Dashboard: Centralized interface for managing calls, viewing analytics, listening to recordings, and tracking missed calls.
• Call Recording: Automatically records all calls for training, quality control, and dispute resolution.
• Missed Call Management: Dedicated tab for missed calls that remain until addressed, helping reduce lost opportunities and increase upsells.
• Multichannel Support: Allows multiple simultaneous calls to a single number, eliminating busy signals and improving accessibility.
• Group Call Forwarding: Routes incoming calls to a group of employees, reducing response time and missed calls.
• CRM Integration: Automatically logs calls in the CRM, opens customer cards during calls, and creates new entries with full activity history.
• Chrome Plugin: Enables telephony directly in the browser for quick access and dialing.
• Call and SMS from CRM: Initiate calls and send messages directly from the customer card.
• Pocket Line Service: Full-featured mobile telephony for employees on the go.
• Call Tracking: Tracks calls from advertising sources and provides detailed analytics.
• Interactive Voice Menu (IVR): Customizable voice menus for efficient call routing.
• Call Request Button (GetCall): Allows website visitors to request a callback instantly.
• SmartCRM & Online Chat: Optional 30-day free trial of integrated CRM or chat tools.

Benefits

• Improved Customer Service: Ensures every call is answered or returned, enhancing customer satisfaction.
• Increased Sales: Call tracking and CRM integration help identify leads and boost conversion rates.
• Operational Efficiency: Automates communication workflows and reduces manual call handling.
• Employee Productivity: Real-time performance analytics and call recordings support training and accountability.
• Scalability: Suitable for businesses of all sizes with flexible plans and features.
• Cost Savings: Reduces missed calls and improves upsell opportunities by up to 30%.