Ocelot Virtual Assistant is an AI-powered, always-on virtual assistant designed specifically for higher education institutions. It automates responses to student inquiries in real time, providing accurate, personalized, and multilingual support across multiple communication channels, including chat, SMS, email, and more. The assistant integrates seamlessly with campus systems to deliver institution-specific information, leveraging a robust, pre-built knowledge base and departmental AI learning models. Human oversight and customization ensure content accuracy and compliance, while advanced analytics and sentiment analysis help institutions proactively identify and support at-risk students. The platform is secure, scalable, and compliant with higher education data privacy standards, reducing staff workload and improving student engagement and satisfaction.

Key Features

24/7 Multichannel Support Automated, real-time assistance for students.

• Available via chat, SMS, WhatsApp, email, and IVR
• Accessible anytime, including outside office hours

Personalized, Multilingual Responses Delivers tailored information in students’ preferred language.

• Integrates with campus systems for personalized answers
• Supports multiple languages for diverse student populations

Departmental AI Learning Models Higher-ed specific knowledge base for accurate responses.

• Pre-built models for admissions, financial aid, registrar, and more
• Customizable and curated by human experts

Seamless Integrations Connects with existing campus technology.

• Integrates with SIS, LMS, CRM, and other systems
• Plug-and-play adoption for rapid deployment

Analytics and Sentiment Analysis Provides actionable insights for staff.

• Real-time reporting on student engagement and needs
• Sentiment analysis to identify and support at-risk students

Enterprise-Grade Security & Compliance Protects sensitive student data.

• SOC2, FERPA, HIPAA, and GDPR compliant
• Secure, scalable infrastructure for institutions of all sizes

Benefits

Improved Student Engagement and Satisfaction Ensures students receive timely, accurate support.

• 24/7 availability reduces wait times and unanswered inquiries
• Multichannel, multilingual support meets students where they are

Reduced Staff Workload Automates routine inquiries and support tasks.

• Frees staff to focus on complex or high-value interactions
• Reduces email and call volume for campus offices

Data-Driven Student Support Enables proactive outreach and intervention.

• Analytics and sentiment analysis identify trends and at-risk students
• Supports continuous improvement of student services

Easy Implementation and Customization Quick to deploy and adapt to institutional needs.

• Pre-built knowledge base and integrations speed up setup
• Human oversight ensures content accuracy and compliance