Transform self-service with Zoom Virtual Agent

Provide intelligent self-service that wows customers, frees up agents, and is easy to manage - all thanks to Zoom’s intuitive, AI-first platform.

Features

• Fast and accurate self-service experiences for your customers - **The right answers, right now: **Our conversational AI chatbot quickly guides users to accurate answers, reducing the burden on your team. - **Better understanding, higher accuracy: **Zoom Virtual Agent's natural language processing and retrieval augmented generation (RAG) engine intelligently detects customer intents and provides the best possible resolution. - **Always on: **Deliver consistent and seamless service across a host of service channels - web, mobile, and social - in multiple languages, 24/7.
• Handle complex customer inquiries with ease - **Multi-intent resolution: **Handle more complex, multi-intent customer inquiries by integrating conversation history and contextual understanding. - **Provide a personal touch: **Easily create customized flows and messages for unique segments based on their profile or data attributes. - **Keep things moving without repetition: **Guide users to the correct channel or support agent, along with the conversation context when needed.
• Generate insights and improve efficiency in your contact center - **Self-service that solves more queries: **Provide an efficient, low-cost self-service channel with a human touch. - **No engineers required: **Customization and maintenance are made faster and easier with the help of Zoom’s familiar user and admin-friendly design and low/no-code interfaces. - **Actionable analytics at your fingertips: **Real-time insights go beyond basic reporting to help you identify customer issues fast and improve your product and support operations.