VinSolutions’ Virtual Assistant is an AI-powered tool designed to enhance lead engagement for automotive dealerships. It operates 24/7, ensuring that no sales lead is missed, especially those submitted after business hours. The assistant communicates with consumers in real-time via automated text and email, leveraging dealership data to answer shopper questions and collect trade-in information. It offers customizable settings to align with dealership response protocols and can directly schedule sales appointments with customers, assigning them to available salespeople. The Virtual Assistant also provides Spanish language support for broader customer communication. When paired with Automotive Intelligence, it allows for monitoring customer sentiment and reviewing conversation history to facilitate deal progression.

Features & Benefits

• 24/7 Lead Nurture: Engages with customers around the clock using AI to capture leads submitted after hours.
• AI-Powered Communication: Uses artificial intelligence and dealership data for real-time text and email engagement with consumers.
• Appointment Scheduling: Automates the scheduling and assignment of sales appointments with customers.
• Customizable Settings: Allows dealerships to define how and when the Virtual Assistant responds, adding a personal touch.
• Spanish Language Support: Enables communication with customers in Spanish.
• Customer Sentiment Monitoring: Pairs with Automotive Intelligence to analyze customer conversations and sentiment for deal progression.