Vidi is a SaaS and ERP-based platform designed to monitor and govern brand execution strategies and customer experiences across sales channels. It combines multiple methodologies—such as audits, mystery shopper programs, and app-based data collection—to gather actionable insights from both shoppers and field teams. The platform transforms collected data into continuous operational improvements through a governance model that engages, guides, and mobilizes field teams, while providing managers with comprehensive analysis of results. Vidi’s solutions are tailored for industrial, retail, and service companies, aiming to enhance operational efficiency, customer experience, and business performance. With over a decade of market experience, Vidi has implemented thousands of projects, leveraging a large network of researchers and advanced global technologies to deliver scalable, data-driven management tools.

Key Features

Monitoring and Data Collection Gathers actionable data from sales channels using various methodologies.

• Audit projects and mystery shopper programs
• App-based data collection by field teams

Governance Model Transforms data into operational improvements and team engagement.

• Provides guidance and action plans for field teams
• Delivers comprehensive analysis for managers

Business Intelligence Generates insights for strategic decision-making.

• Real-time reporting and analytics
• Continuous improvement of execution strategies

Customizable Service Platform Adapts to specific business needs and industry requirements.

• High-level customization for different operational contexts
• Integration with advanced global technologies

Scalability and Reach Supports large-scale operations across multiple locations.

• Extensive network of researchers and coverage
• Proven results in thousands of projects

Benefits

Enhanced Operational Efficiency Improves execution and resource allocation in sales channels.

• Streamlines monitoring and governance processes
• Reduces gaps between strategy and execution

Improved Customer Experience Focuses on shopper insights to optimize service delivery.

• Identifies and addresses pain points in customer journeys
• Supports continuous development of customer-centric strategies

Data-Driven Decision Making Empowers managers with actionable intelligence.

• Facilitates informed strategic planning
• Enables rapid response to market changes

Scalable and Flexible Solutions Adapts to businesses of various sizes and industries.

• Customizable methodologies and service levels
• Suitable for industrial, retail, and service sectors