Video Verify

Eltropy Video Verify is a secure, enterprise-grade identity verification solution designed for Credit Unions and Community Banks. It combines live video interaction, real-time government ID verification, and dynamic knowledge-based authentication (KBA) to prevent fraud and ensure trust during high-value transactions such as loans, wire transfers, and account openings. The platform eliminates friction by enabling remote verification without downloads, while maintaining compliance and enhancing customer experience.

Features

• Live Video Verification: Authenticate users through secure, high-quality video calls without requiring downloads.
• ID Verification: Validate government-issued IDs using over 50 forensic tests, including glare prevention, auto-cropping, and document type detection.
• Facial Recognition & Liveness Detection: Ensure the person presenting the ID is physically present and matches the document.
• Dynamic KBA: Generate real-time, multiple-choice security questions from non-credit data sources to verify identity.
• Mobile Verify: Send verification links via text for on-the-go identity checks on any mobile device.
• Joint Account Holder Verification: Verify multiple parties in a single session for joint accounts or transactions.
• Recording & Compliance: Record sessions for audit, compliance, and security purposes.
• Slide Share – Chapters: Share specific content from the agent’s account without screen sharing, organized into Topics, Subtopics, and Chapters.
• Native Document Collection: Collect documents directly within the conversation, including mobile-to-desktop transfers via QR code.
• Instant Meeting Links: Send verification meeting links via text or email on demand.
• Appointment Integration: Schedule Video Verify sessions through Eltropy Appointment Management or third-party tools.

Capabilities

• Fraud Prevention: Combats impersonation and phishing with multi-layered verification.
• Remote Onboarding: Enables secure account openings and loan approvals without branch visits.
• Real-Time Authentication: Verifies identity in seconds, reducing wait times and manual checks.
• Scalable Integration: Connects with Core systems, CRM, LOS, AOS, and other financial tech platforms.
• Secure Document Exchange: Facilitates safe and efficient file sharing during verification.
• Flexible Deployment: Works across desktop and mobile devices, supporting remote and in-branch operations.
• Compliance-Ready: Meets audit and regulatory requirements with secure recordings and data handling.
• Video Notary Escalation: Add a notary to the session when legal notarization is required.

Benefits

• Enhanced Security: Multi-factor authentication and real-time ID checks reduce fraud risk.
• Improved Customer Experience: Fast, frictionless verification builds trust and satisfaction.
• Operational Efficiency: Speeds up lending and onboarding processes, reducing approval times.
• Cost Savings: Minimizes manual verification efforts and branch dependency.
• Higher Engagement: Text-based communication and mobile access increase response rates.
• Compliance Assurance: Secure recordings and document handling support regulatory needs.
• Scalable Trust: Enables consistent, secure identity verification across all service channels.