Impact Outcomes in Real Time With Analytics

True Utility Data Insights

Utility Insight goes beyond “pulling reports” and provides actionable views of your operations that improve response and efficiency. With real-time situational awareness, suddenly you’re not reacting to last month’s performance. You have the visibility you need to make the next best decision, reduce restoration times, and shrink customer complaints by 60% from operational analysis and improved SAIDI/CAIDI. Integrating with key systems of record, Utility Insight keeps stakeholders in sync from dispatch to the C-suite.

Break Down Data Silos

Utility Insight integrates and analyzes data from virtually any source to build actionable operational views for stakeholders across the utility. As events unfold, data is updated immediately across your systems of record so that you can observe activity in real-time and activate personnel to impact events as they happen.

Deliver Real-Time Situational Awareness

With shared views across your organization, our utility analytics provide real-time situational awareness that immediately reflects conditions in the field, from the location of crews and resources to key statistics about response times. Operational staff can focus on the scenario at hand, rather than chasing down reports and data to update other parts of the organization.

Take Direct Action to Drive Change

Because Utility Insight integrates directly with key operational tools, you can take direct action from the interface to activate personnel and impact events as they happen. Execute generate callouts, send notifications, and trigger other activities directly from Utility Insight.

Insightful Benefits

• Smarter, Faster Operational Decisions – Surface actionable insights across multiple enterprise information systems where critical data is trapped.
• Cut Estimated Time to Recovery – Deliver the information you need to increase ETR precision and restore power more quickly.
• Self-Service Reporting – Enable stakeholders to view key metrics directly from their own shared view within Utility Insight.
• Drive Productivity and Collaboration – Bring ops, customer service, engineering, and the field together around a shared real-time view.
• Track Resource & Crew Performance Metrics – Optimize performance, ensure best practices, and benchmark operations.
• Get More From Your Existing IT Investments – Generate more value while creating new opportunities for operational efficiency.

Available Views

System View

At a glance, see your entire system and all active planned & unplanned work, with live updates for response KPIs, customer impact, and outage root causes.

Resource View

See real-time performance measurements across the system down to individual resources, including forecasting of resource availability based on schedules and historical performance.

Commander View

Designed for on-hands operational use, the Commander view allows for a deeper level of detail into current activity in the field, with a configurable map view in a single interface.