The Utility Access Portal, powered by Incode, is an advanced online solution designed to enhance customer convenience and streamline utility management. By offering 24/7 access to account and payment information, the portal empowers citizens to manage their utility services at their convenience. This platform supports water, electric, and gas utilities in improving operational efficiency and customer satisfaction.

The portal enables:

• Convenient, Anytime Access for Customers
  • Allows customers to pay bills from any device, 24/7, year-round.
  • Provides real-time access to account balances, consumption data, and payment histories.
  • Displays bill due dates, deposits on file, and service details.
  • Allows customers to request services or update account information directly.
• Improved Operational Efficiency for Utilities
  • Automatically updates utility accounts with real-time data, eliminating third-party involvement.
  • Reduces customer wait times, minimizes lobby traffic, and boosts collection rates.
  • Cuts down on paper statements, saving costs and supporting environmental sustainability.
  • Reduces data entry duplication and human errors by automating processes.
• Enhanced Control & Security
  • Allows utilities to manage what account information is accessible to customers and the actions they can take.
• Increased Customer Satisfaction
  • Alleviates routine service requests by offering self-service options.
  • Improves overall customer satisfaction with round-the-clock access to utility account management.