Usersnap provides a comprehensive user feedback platform that empowers product teams to navigate their development cycles with clarity and confidence. It helps organizations avoid missteps by putting user needs at the center of product development, enabling them to capture, organize, respond to, and scale user feedback efficiently, all within a single centralized hub. The platform supports the entire product journey, from initial discovery to delivery and validation. During the discovery phase, Usersnap allows teams to remove doubts and risks by capturing diverse feedback, ensuring that product development aligns with genuine user needs. For the build phase, it offers instant and contextual issue capture, enabling users and stakeholders to report bugs, UX issues, and missing features with screen recordings and automatic enrichment of feedback items with technical and user metadata, ensuring delivery quality and value. In the validation stage, Usersnap helps boost awareness of new solutions at the right time and place, allowing teams to understand user sentiment through ratings and follow-up emails, effectively closing the feedback loop for continuous improvement. The platform integrates discovery insights directly into delivery workflows, facilitating seamless sharing of user feedback with popular team tools. Usersnap is trusted by over 10,000 companies, providing essential tools for managing feedback workflows, scaling feedback exchange, and turning user insights into tangible business impact.

Features & Benefits

• Comprehensive Feedback Management
  • Enables teams to capture, organize, respond to, and scale user feedback efficiently in one centralized platform.
  • Feedback
  • Survey
  • Capture
  • Portal
  • Triage
• Instant Bug & Issue Reporting
  • Provides contextual issue capture, including instant bug reports with screen recording, to uncover bugs, UX issues, and missing features for faster resolution. Automatically enriches feedback items with tech and user metadata.
• Targeted Discovery & Validation Surveys
  • Allows setting up targeted research and testing ideas within minutes, and gathering user sentiment with ratings and follow-up emails to close the feedback loop.
• Feedback Prioritization & Analysis
  • Consolidates feedback enriched with user context and sentiment analysis to help prioritize by impact.
• In-App Communication & Changelogs
  • Facilitates effective communication of releases through in-app announcements and a changelog widget.
• Seamless Integrations
  • Enables sending and sharing user feedback to popular team tools, including Jira, Azure DevOps, Zendesk, Slack, and GitHub, with over 100 integrations available.
• Dedicated Support & Onboarding
  • Offers personalized onboarding, regular check-ins, and live chat support to align with user needs and manage feedback efficiently.