Userlytics is a SaaS platform for remote user experience research and usability testing. It enables organizations to create, conduct, and analyze usability studies for websites, apps, and prototypes. The platform offers a broad range of qualitative and quantitative testing methodologies, advanced analytics, AI-powered sentiment and video analysis, and supports global participant recruitment. Userlytics is designed for scalable, secure, and customizable UX research, serving teams that require actionable insights to improve digital products.

Key Features

Moderated and Unmoderated Testing Supports both guided (moderated) and self-directed (unmoderated) user studies.

• Conduct remote usability tests with or without a moderator.
• Capture natural user behaviors or probe deeper with guided sessions.

AI-Powered Analytics and Sentiment Analysis Automated insights into user behavior and emotional responses.

• AI-driven sentiment analysis highlights positive, negative, or neutral feedback.
• Automated video transcription and keyword search for efficient review.

ULX Score® and Advanced Metrics Comprehensive user experience scoring and benchmarking.

• Holistic UX metric assessing 18 attributes like usability and affinity.
• Quantitative and qualitative data visualization and downloadable reports.

Video Analysis and Highlight Reels Efficient review and sharing of key study moments.

• Multilingual AI-based video transcription (up to 36 languages).
• Picture-in-picture playback, time-stamped annotations, and shareable clips.

Global Participant Recruitment Access to a panel of over 2 million users worldwide.

• Specify demographic criteria or bring your own users.
• Supports studies in over 20 languages.

Accessibility and Prototype Testing Inclusive and early-stage product feedback.

• Accessibility compliance evaluation.
• Test prototypes before final development.

Customizable and Scalable Platform Unlimited seats, studies, and storage (Enterprise plan).

• Private label/white-label options for branding.
• ISO27001 and GDPR compliance for data security.

Benefits

Actionable User Insights Rapid, data-driven understanding of user behavior and preferences.

• Identify usability issues early in the design cycle.
• Make informed product decisions with real user feedback.

Efficiency and Scalability Streamlined research process for teams of any size.

• Unlimited studies and participants for enterprise needs.
• Automated analysis reduces manual review time.

Global and Inclusive Research Reach diverse user groups and ensure accessibility.

• Multilingual support and global participant panel.
• Accessibility testing ensures products are usable by all.

Collaboration and Sharing Facilitate team and stakeholder engagement.

• Share highlight reels and annotated clips easily.
• Downloadable metrics and CSV reports for further analysis.