Userlike offers a live chat solution designed to personalize customer interactions across web and mobile platforms. This plugin allows businesses to engage in live chats directly on their website, extending support through popular messaging apps such as WhatsApp, Facebook, Telegram, Threema, and SMS. It provides a free and easy-to-use interface for connecting with website visitors within minutes. Key features include full customization of the chat window to match website design, pre-defined responses with canned messages (chat macros) for common queries, and seamless live translation for international customer communication. The platform supports sending and receiving various media types, including images, videos, documents, and voice messages. Additionally, it enables browser-based audio and video calls for direct communication and offers analytics to measure live chat performance and service quality.

Features & Benefits

• Customizable Messenger: Tailor the chat window to your website's design for a branded experience.
• Canned Messages (Chat Macros): Quickly respond to common questions and scenarios with pre-written messages.
• Live Translation: Communicate effortlessly with international customers in their own language.
• Media Sharing: Send and receive images, videos, documents, and voice messages for richer communication.
• Audio & Video Calls: Conduct browser-based audio and video calls for direct customer engagement.
• Performance Analytics: Measure live chat effectiveness and service quality with built-in analytics.