Riverbed Aternity User Journey Intelligence provides a comprehensive view of the business impact of performance by correlating user journey analytics with performance data. It enables IT teams to measure the digital experience across all applications involved in the customer journey, from digital services on websites to business-critical applications used by employees.

Key Features

User Journey Analytics Measures and analyzes the digital experience across all applications.

• Tracks unique paths across digital services.
• Monitors business-critical applications used by employees.

Performance Optimization Optimizes high-converting journeys and justifies improvements.

• Enhances engagement by improving performance.
• Reduces drop-offs due to poor user experiences.

Synthetic Monitoring Tests Runs tests to detect issues before they affect users.

• Tests site availability, browser response time, and page load time.
• Identifies JavaScript errors using a global node network.

Real User Monitoring (RUM) Provides real-time insights into user experiences.

• Visualizes and fine-tunes loading order of content.
• Diagnoses performance issues with aggregate performance waterfalls.

Benefits

Improved Business Outcomes Enhances visibility into user journeys for better decision-making.

• Correlates performance with business metrics like revenue and conversion rate.
• Focuses efforts on resolving impactful issues.

Proactive Problem Solving Detects and resolves issues before they impact customers.

• Uses synthetic monitoring to preemptively identify problems.
• Ensures site reliability and optimal performance.