Overview

Productboard Engagement is an AI-driven customer engagement platform designed to help product teams capture real-time user feedback across multiple channels. It consolidates insights from surveys, in-app messages, and direct customer inputs, providing a holistic understanding of customer needs and pain points. By enabling personalized, contextual communication and automated feedback analysis, Productboard Engagement empowers companies to make informed product decisions, prioritize features, and deliver value that truly resonates with users. The platform integrates seamlessly into the broader Productboard ecosystem, enhancing the entire product lifecycle from discovery through delivery.

Features and Capabilities

• Centralized Feedback Collection: Aggregate user feedback from surveys, in-app widgets, email, and other channels in one place for comprehensive insight.
• AI-Powered Sentiment Analysis: Automatically detect sentiment and recurring themes within user responses to prioritize key issues and requests.
• Real-Time User Engagement: Trigger targeted, personalized messages and surveys within the product to capture feedback at the right moments.
• Multi-Channel Support: Engage customers across web, mobile apps, email, and other platforms to increase feedback volume and diversity.
• Automated Topic Clustering: Use AI to group similar feedback items into coherent themes to simplify analysis and decision-making.
• Integration with Productboard Core: Connect engagement insights directly with product planning workflows to link feedback to feature prioritization and roadmaps.
• Customizable Survey and Messaging Templates: Tailor questions and messages to specific user segments or product areas for more relevant insights.
• Analytics and Reporting Dashboard: Visualize engagement metrics, sentiment trends, and feedback distribution to track user satisfaction over time.
• Collaboration Tools: Share feedback insights across teams to align stakeholders and inform product, marketing, and customer success strategies.
• GDPR and Privacy Compliance: Ensure data privacy with robust controls to manage user consent and securely handle feedback data.