Overview

Unite Us Closed-Loop Referral System streamlines social care processes, ensuring secure referral management and offering valuable insights to improve client connections. It gives a comprehensive view of the care journey for clients, allowing care teams to understand a client’s history, track services received, and monitor the outcomes of ongoing social care referrals. Good communication is at the heart of good care. The secure user-to-user chat feature enables real-time communication with other users about shared referrals and cases, so you can more efficiently connect clients to care. With Unite Us, you can easily share resources, send referrals, and communicate with other partners—without ever logging into another system. Unite Us integrates with EHR and case management systems, including Epic, Oracle, Meditech, Salesforce, and more. Unite Us’ robust data and reporting tools to gain actionable insights and optimize how you connect clients to care. Detailed dashboards help your team understand how resources are being shared and track network performance.

Key Features

• Secure Closed-Loop Referrals: Send and receive electronic social care referrals securely within a trusted network of community partners. Gain a comprehensive view of the care journey, track services, and monitor outcomes.
• Social Needs Screenings: Conduct social needs screenings within the Unite Us platform or your own system of record. Leverage national core measures to identify risk factors, and automatically suggest resources or referrals based on screening responses.
• User-to-User Messaging: Communicate in real-time with other users about shared referrals and cases through a secure chat feature, facilitating faster follow-up and better support for clients.
• EHR and Case Management Integration: Coordinate care directly within your existing EHR or case management system (e.g., Epic, Oracle, Meditech, Salesforce) to easily connect clients to social care resources.
• Robust Data and Reporting: Access detailed dashboards to understand resource sharing, track network performance, view demographic and geographic distribution of clients to understand whether they are receiving equitable access to care and referral metrics and platform usage to help your team operate efficiently.

Key Benefits

• Send referrals to trusted community partners best suited to serve your client’s needs
• Receive and manage referrals sent to your organization
• Discover what “resolved” or “unresolved” means with service-specific outcomes to choose from
• Uncover social needs early and enable timely interventions.
• Use screening data to tailor resources and referrals to meet each client’s unique circumstances.
• Meet regulatory requirements and demonstrate impact with standardized, measurable screening data.
• Securely chat with other users at partner organizations based on shared referrals, cases, and clients.
• Save time searching for contact information at partner organizations to collaborate more efficiently.
• Answer questions from other organizations directly involved in a client’s care, enabling more meaningful interactions.
• Coordinate care directly in your EHR or system of record to easily connect clients to social care resources
• Get detailed outcomes information directly within the client record
• Track outcomes and impact at scale across your organization
• Understand how resources are being shared, including frequently recommended organizations, programs, and service types.
• Gain insight into network performance, including by specified geographies, organizations, and demographics.
• View demographic and geographic distribution of clients to understand whether they are receiving equitable access to care.
• Track referral metrics and platform usage to help your team operate efficiently.