Overview

Unite Us’ Care Coordination Services provide a comprehensive suite of solutions designed to connect individuals with the care and support they need. These services function as either entry points for connecting people to resources or enhancements that improve the efficiency and accuracy of care workflows. The five core solutions include:

• Proactive Engagement
• Self-Directed Support
• Social Care Coordination
• Screenings & Assessments
• Benefits Navigation & Enrollment Assistance All Care Coordinators complete Inform USA (formerly known as AIRS) training, whose standards for excellence in information and referral (I&R) define the quality indicators for exceptional I&R services. Care Coordinators are trained on industry best practices for information and referral services, policies and procedures to support their work, and expectations for client interactions.

Features

• Streamlined Referral Process: The Care Coordination Team streamlines the referral process and reduces the burden on your team.
• Extensive Network: Gain access to an extensive list of in-network and out-of-network partners to address clients’ diverse and evolving needs effectively.
• Referral Tracking: Track the status of referrals from start to finish, preventing delays and helping clients receive timely support.
• Automated Workflows: Streamline collaboration and enhance productivity with automated workflows designed to reduce administrative burden.
• Online Assistance Request Form: Empower individuals to self-refer directly to the Care Team through an online assistance request form.
• Data-Driven Insights: Proactively connect underserved clients with targeted social care services with data driven insights and personalized support.
• Personalized Screenings and Assessments: Utilize personalized screenings and assessments to more accurately identify social needs and facilitate decision support.
• Benefits Navigation: Support individuals in navigating eligibility, simplifying the process, and increasing their likelihood of receiving services.
• High-Touch Engagement: Care Coordinators utilize high-touch, one-on-one engagement to proactively connect individuals with meaningful social care services and simplify their path to support.

Benefits

• Increased Care Team Capacity: Expand your care team’s capacity by referring individuals directly to our Care Coordination Team through the Unite Us Platform.
• Improved Operational Efficiency: Offload the workload of managing social care connections and reducing stress for your team.
• Timely Access to Resources: Simplify and accelerate the referral process, enabling timely access to critical resources and reducing delays for your clients.
• Personalized Support: Match individuals with the right services at the right time, providing personalized and tailored support to meet their unique needs.