Union Guest-Led OrderingUnion
Union's Guest-Led Ordering is a hospitality software solution enabling customers to order via QR code without app downloads, integrating with POS systems to streamline service and boost revenue through dynamic menus and automated rewards
Vendor
Union
Company Website
Product details
A mobile-first ordering system for hospitality venues that reduces wait times through QR code access, integrates with existing POS systems, and increases revenue via automated rewards programs
Key Features
QR-Based Ordering Contactless ordering without app downloads
- Guests scan QR codes to access digital menus1
- Supports Apple/Google Pay for instant payments1
Dynamic Menu Management Automated menu adjustments based on time/day
- Displays brunch, happy hour, and dinner specials1
- Eliminates manual menu updates1
Staff Efficiency Tools
- Servers manage 3x more tables by reducing order-entry tasks1
- POS integration allows staff to modify orders/comps1
Integrated Rewards Program
- Fully-funded customer incentives boost spending by 30%1
- Automated drink preference-based rewards1
Benefits
Increased Revenue
- 28% higher average check sizes1
- 25% staff tip increases reported by clients
Operational Efficiency
- Orders arrive 80% faster than traditional methods
- Drinks delivered 6 minutes quicker1
Customer Retention
- Reduces negative reviews caused by wait times
- Rewards program increases repeat visits