Sprinklr's Unified Customer Experience Management (CXM) Platform consolidates customer-facing operations into a single interface, leveraging AI to optimize workflows. It integrates data from disparate channels to provide actionable insights, streamline collaboration, and maintain brand consistency at scale.

Key Features

Unified Infrastructure

• Single codebase ensures consistent user experience and seamless third-party integrations.
• Unified data layer aggregates customer interactions across 30+ channels for holistic analytics.

AI & Automation

• Specialized AI models achieve 90%+ accuracy in sentiment analysis and response automation.
• Generative AI (Sprinklr AI+) enhances content creation, customer service, and predictive analytics.

Enterprise-Grade Security

• SOC 2 Type II, ISO 27001, and GDPR-compliant data protection protocols.
• Role-based access controls and audit trails.

Benefits

Operational Efficiency

• Reduces tool sprawl by replacing 15-25 point solutions with one platform.
• Centralized workflow management cuts cross-team coordination time by 40%+.

Customer Insight

• Real-time analytics across social, email, chat, and review platforms.
• Predictive journey mapping identifies upsell opportunities and churn risks.