Unified Communications

A unified communications client (desktop and web) that brings calling, messaging, presence, conferencing, screen sharing, and faxing into a single, easy-to-use workspace.

Features

• Desktop UC client for Windows & Mac, plus WebZAC browser-based version
• Presence indicator, instant messaging, group chat, and SMS texting
• Click-to-dial functionality and screen-pop caller information
• Integrated voice, video calling, web conferencing, screen sharing, and file transfer
• Call recording and fax support directly within the client
• Unified login for users, operators, and contact center agents

Capabilities

• Real-time presence awareness and coworker availability alerts
• Integration with Outlook (calendar sync, e-fax, screen pops)
• Softphone support with call handling rules (transfer, simultaneous ring, find‑me/follow‑me)
• Supports multi-party video conferencing and external guest participation
• SMS messaging and secure group chat across platforms

Benefits

• Unified interface simplifies communication and collaboration
• Increased responsiveness with presence‑based alerts and click‑to‑dial
• Enhanced productivity via integrated conferencing, screen sharing, and file exchange
• Streamlined workflows leveraging unified access for different roles
• Reduced overhead through integrated fax, recording, and CRM interoperability