Unified Click and Collect, also known as Buy Online Pick Up In Store (BOPIS), is a fulfillment option that empowers customers to purchase items online and collect them from a physical store at their convenience. This service provides customers with greater flexibility and the advantage of avoiding shipping fees. OneStock's Unified solution offers a real-time inventory check at the selected pick-up store, eliminating unnecessary transfers from central warehouses and enabling express collection services within one to two hours. Implementing Click and Collect helps maintain profit margins by reducing transportation costs and increasing online conversion rates. It also drives more customers to physical store locations, creating opportunities for additional in-store purchases and upselling. By aligning with evolving customer preferences for reduced shipping delays and increased flexibility, this solution enhances the overall shopping experience and integrates digital and physical retail channels effectively. A key benefit highlighted is that 20% of online orders are placed through the 1-hour C&C service, with some customers experiencing order readiness in as little as 30 minutes.

Features & Benefits

• Real-time Inventory Detection: Identifies item availability at the selected pick-up store instantly.
• Cost Reduction & Margin Maintenance: Reduces transportation costs by avoiding unnecessary product shipments to pickup stores.
• Increased Foot Traffic: Drives customers to physical store locations, leading to potential additional purchases.
• Enhanced Customer Experience: Offers flexibility, reduced shipping delays, and convenient collection options.