Connect your telephone system with Salesforce

Make and receive telephone calls on Salesforce, and capture important call and caller details against your Salesforce records.

• Keep your existing telephony system and phone numbers
• Manage calls activity, operations and reporting on Salesforce
• Train AI agents with rich call data

Harness the power of your customer conversations

Unaric Voice connects with 95% of telephony systems

Whether you’re using Cisco, Avaya, 8x8, 3CX, Swyx, Asterisk, Microsoft Teams Phone or any other major telephony system, we’ll get you set up quickly.

Make and receive telephone calls in Salesforce

Make outbound calls to customers and leads directly within Salesforce using the built-in softphone or simply click on the contact’s number. Caller details are automatically displayed on inbound calls, and you have the option to answer, decline, hold and forward.

Capture call and caller details in Salesforce

Valuable caller details like name and contact number are automatically captured in Salesforce, enriching your records and eliminating inputting errors. Easily add call notes, sentiments and follow-up actions during or after the call for further detail.

Report with pinpoint accuracy

Ensure resourcing and staffing is running at optimum with detailed call and agent reporting:

• The Live Agent Dashboard
• Salesforce reports
• Agent activity history

Helping agents, leadership and admins get more value from Salesforce.

From operations through to customer success, Unaric Voice is designed for Salesforce is designed to help you get the most out of your customer interactions.

Remove friction from sales calls

Save your sales team hours by speeding up dialing, automating prospect outreach, and minimizing time spent manually updating Salesforce post-call.

Boost Salesforce adoption and data accuracy

Manage all call activity on-platform, while reducing manual activity and data inputting errors. Ensure a flow of rich call data into Salesforce to boost business intelligence and train AI agents.

Give customers the experience they deserve

Create smoother, more personalized experiences for customers with instant access to detailed caller histories, simple call routing and detailed follow up actions.