UKG TeleStaff is a workforce scheduling and staffing solution designed primarily for public safety organizations such as law enforcement, fire departments, and emergency medical services. It manages complex scheduling requirements, including shift rotations, overtime, compliance rules, and certification tracking. The system automates scheduling processes by applying configurable rules, labor agreements, and staffing requirements. It helps organizations maintain minimum staffing levels, manage absences, and control overtime costs while ensuring operational readiness. UKG TeleStaff integrates with broader workforce management and payroll systems to align time data, compensation rules, and employee records. It is available as a cloud-based solution and supports real-time visibility into staffing coverage and workforce availability.

Key Features

Advanced Shift Scheduling Automates creation and management of complex shift patterns.

• Rule-based schedule generation
• Rotational and bid scheduling support
• Configurable staffing requirements

Overtime and Backfill Management Manages coverage gaps and overtime distribution.

• Automated overtime calculations
• Call-back and backfill tracking
• Fair and equitable assignment logic

Compliance and Policy Enforcement Applies labor agreements and regulatory rules.

• Contract rule configuration
• Work-hour limitations
• Certification and qualification tracking

Absence and Leave Management Handles planned and unplanned absences.

• Leave request processing
• Sick leave and vacation tracking
• Automated replacement assignment

Real-Time Staffing Visibility Provides operational oversight of workforce coverage.

• Minimum staffing alerts
• Coverage dashboards
• Availability tracking

Integration with Payroll and HR Systems Synchronizes workforce data across systems.

• Time data export to payroll
• Employee data synchronization
• Centralized workforce records

Benefits

Improved Operational Readiness Ensures adequate staffing for mission-critical services.

• Automated coverage management
• Immediate visibility into staffing gaps
• Reduced manual coordination

Reduced Administrative Burden Automates complex scheduling tasks.

• Less manual schedule creation
• Automated rule enforcement
• Streamlined overtime processing

Better Compliance Management Supports adherence to contracts and regulations.

• Enforced labor agreement rules
• Certification monitoring
• Documented scheduling decisions

Cost Control and Transparency Provides insight into overtime and labor costs.

• Overtime tracking and forecasting
• Fair distribution of extra shifts
• Reporting and analytics

Enhanced Workforce Fairness Applies consistent assignment rules.

• Transparent overtime allocation
• Rule-based bidding processes
• Documented assignment logic