UKG EZCall is an on-call scheduling solution designed primarily for healthcare organizations to manage physician and clinical staff rotations. It supports the creation and administration of complex on-call schedules while considering specialty requirements, availability, and organizational policies. The system centralizes on-call planning, automates rotation rules, and provides visibility into coverage across departments and facilities. It helps healthcare providers maintain continuous coverage while ensuring fair distribution of assignments. UKG EZCall integrates with broader UKG workforce management and HR systems to synchronize employee data and support payroll alignment where required. Delivered as a cloud-based solution, it provides web-based access and real-time visibility into schedules and changes.

Key Features

On-Call Scheduling Management Creates and maintains complex on-call rotations.

• Configurable rotation rules
• Specialty-based scheduling
• Multi-location coverage management

Automated Assignment Rules Applies predefined logic to distribute shifts.

• Fair rotation distribution
• Policy-driven scheduling
• Conflict detection

Self-Service Access Allows providers to view and interact with schedules.

• Online schedule visibility
• Request and swap capabilities
• Notification of changes

Coverage Tracking Ensures required roles are continuously staffed.

• Real-time coverage overview
• Gap identification
• Cross-department coordination

Integration with Workforce Systems Synchronizes scheduling with HR data.

• Employee data integration
• Alignment with payroll systems
• Centralized workforce records

Reporting and Administration Tools Provides oversight and documentation capabilities.

• Assignment history tracking
• Schedule audit trail
• Administrative reporting

Benefits

Continuous Clinical Coverage Supports uninterrupted patient care operations.

• Reduced coverage gaps
• Clear assignment visibility
• Coordinated multi-site scheduling

Improved Scheduling Fairness Distributes on-call duties according to rules.

• Transparent rotation logic
• Balanced workload allocation
• Policy enforcement

Reduced Administrative Effort Automates manual on-call scheduling tasks.

• Centralized scheduling management
• Reduced spreadsheet use
• Automated conflict resolution

Enhanced Communication Improves awareness of schedule changes.

• Real-time updates
• Accessible schedule access
• Change notifications

Operational Oversight Provides management visibility into staffing.

• Reporting on assignments
• Audit-ready documentation
• Historical tracking of rotations