Uniphore's U-Self Serve is an AI-powered conversational automation solution designed to improve customer self-service experiences. It uses intelligent virtual agents to understand, empathize, and resolve customer issues efficiently across voice and digital channels.

Key Features

Unified Conversation Designer Design conversation flows once and deploy across modalities.

• No-code conversation designer.
• Consistent customer experiences.

Generative AI-Powered Training Sentences Automatically generate training phrases.

• Improve intent accuracy.
• Save development time.

Reporting and Analytics Track virtual agent performance.

• Data-driven insights.
• Optimize self-service experience.

Out of the Box Integrations Integrate with existing systems.

• No complex migrations.
• Automate customer experiences.

Benefits

Enhanced Customer Experience Deliver human-like interactions.

• Empathetic responses.
• Hyper-personalized self-service.

Operational Efficiency Reduce call volumes and agent workload.

• Automate conversations.
• Improve engagement across channels.

Cost Savings Reduce operational costs.

• Efficient issue resolution.
• Lower customer effort.