Uniphore's U-Discover is an AI-powered conversational analytics platform designed to uncover key customer insights and drive strategic business growth. It enables teams across various functions to analyze customer interactions, identify trends, and make data-driven decisions that enhance customer satisfaction and operational efficiency.

Key Features

Generative AI-Powered Insights Unlock valuable insights from customer interactions.

• Analyze 100% of conversations.
• Surface unknown trends and patterns.

Customizable Dashboards Tailor dashboards to track key metrics.

• Monitor customer sentiment and agent performance.
• Visualize emerging trends.

Automated Quality Monitoring Ensure consistent service quality.

• Automatically evaluate interactions.
• Custom scorecards and automated scoring.

Sentiment and Tonal Analysis Understand customer emotions.

• Analyze sentiment and tone.
• Improve engagement and issue resolution.

Benefits

Enhanced Customer Experience Deliver personalized and empathetic responses.

• Improve customer satisfaction.
• Address issues promptly.

Operational Efficiency Streamline processes and reduce costs.

• Automate quality monitoring.
• Increase agent productivity.

Data-Driven Decisions Make informed decisions based on insights.

• Identify trends and patterns.
• Optimize business operations.