Uniphore's U-Capture is an enterprise communication recording solution designed to support AI transformation and ensure regulatory compliance. It captures high-quality voice and screen data along with rich metadata, providing essential insights for automation and analytics.

Key Features

High-Quality Audio Capture Capture uncompressed stereo audio.

• Real-time and post-call access.
• Supports AI and analytics engines.

Rich Metadata Collect contextually rich metadata.

• Enhance data insights.
• Improve analytics accuracy.

Screen Recording Record agent screen activity.

• Synchronize with audio.
• Analyze agent interactions.

Compliance and Security Ensure regulatory compliance.

• Adhere to MiFID II, Dodd Frank, PCI DSS, GDPR.
• Granular policy-based recording and retention.

Benefits

Enhanced Data Quality Improve the quality of recorded data.

• Uncompressed audio.
• Rich metadata for better insights.

Operational Efficiency Streamline compliance and analytics.

• Automated recording and retention.
• Reduce manual processes.

Cost Savings Lower total cost of ownership.

• Containerized compute footprint.
• Minimize hardware requirements.