Uniphore's U-Assist is a real-time intelligent agent assistance platform designed to enhance customer interactions and boost agent performance. It provides tools for real-time guidance, workflow automation, and immediate issue resolution, helping agents navigate complex conversations and deliver quality customer support.

Key Features

Real-Time Guidance Provide agents with step-by-step assistance during calls.

• Navigate complex conversations.
• Offer personalized suggestions.

AI Conversation Summaries Automatically generate call and chat summaries.

• Capture key points and actions.
• Improve post-call documentation.

Knowledge Assist Help agents find information quickly.

• Unified access to data sources.
• Fast, accurate answers to inquiries.

Promise Management Track and manage promises made during calls.

• Monitor fulfillment progress.
• Update customers on status changes.

Benefits

Enhanced Customer Experience Deliver empathetic and clear responses.

• Improve customer satisfaction.
• Reduce average handle time.

Operational Efficiency Automate repetitive tasks and workflows.

• Increase agent productivity.
• Reduce error rates.

Cost Savings Lower operational costs through automation.

• Reduce agent onboarding time.
• Improve first contact resolution.