Monitor and manage the operational health of Tungsten systems

Ensure high service levels and peak performance of business-critical document processing systems with real-time performance metrics.

Overview

Real-time monitoring and management Tungsten Monitor™ improves the day-to-day operational management of your entire Tungsten software suite by managing and assessing capture and communication channels, including service level metrics, historical performance data and real-time processing status. Be up and running quickly using agentless, pre-built integrations.

Ensure operational health

Tungsten Monitor complements your existing IT operations management (ITOM) investments with answers to technical and service-level questions for Tungsten solutions.

Optimize processes

Meet and prove service-level agreements with comprehensive reporting. Perform process benchmarking and track historical data to ensure optimum performance across operations.

Gain critical performance insights

Gain real-time access to an operational and application insights dashboard that answers common service-level questions and gives a clear picture of system health and performance.

Benefits

Why customers choose Monitor

Manages operations

Gain real-time access to operational information on components and the current viability of business services within your Tungsten system. Provides oversight of operational throughput such as module and batch processing rates, license usage, exceptions, synchronization of remote sites and insight into operating health.

Identifies issues

Identify errors, including the time and nature of each occurrence, and report this information to the designated administrator. Take corrective action based on predefined rules to restart or reinitialize a service or process.

Improves performance

Recognize and react to operational and application issues, ensuring high service levels and peak performance of document processing systems. Measurable compliance with SLAs helps determine operational service levels and tracks application performance.

Features

How Monitor can help

Analytics dashboards

Technical and non-technical users can view system health via a standard browser, tablet or smartphone.

Notification and escalation

Automated notification options can be escalated in different levels to existing system management frameworks, notification systems or administrators.

Customized performance metrics

Define and tailor service levels and thresholds to your business needs and easily visualize the information.

Intuitive setup

Set up and monitor your platform in an easy-to-use graphical environment with predefined wizards to jumpstart implementation.

System management integration

Integrates with existing ticket systems and management frameworks such as SolarWinds, ServiceNow, HP OpenView, IBM, Microsoft SCOM, with minimal deployment effort.