Capture information and initiate processes from mobile devices

Our Mobile Capture platform turns a smartphone or tablet into a sophisticated scanning device.

Overview

Real-time mobile engagement With Tungsten Mobile Capture™, patented image processing and on-device optical character recognition (OCR) technologies automatically capture, extract and validate content from paper documents. Eliminate the need to enter information manually and provide your customers with a fast, frictionless experience.

Better engage and support customers

Support multiple points of customer engagement and deliver more services via your customers’ preferred channel. Enable right-channeling capabilities with full analytics to optimize the customer experience.

Leverage a single platform

Solve issues at any stage of the process with single-platform control. Extend the capabilities to new customer engagement applications such as customer onboarding, bill pay and mortgage origination.

Promote customer self-service

Empower customers to interact with your businesses systems by adding powerful data extraction and interactive validation software into your mobile apps.

Benefits

Why customers choose Mobile Capture

Empowers customers with real-time data and communication

Increase customer satisfaction with transactional communication. Support multiple points of real-time engagement and deliver more services via customers’ preferred channels.

Provides actionable insights into mobile capture performance

Gain insight into user, device and document performance. Implement usability improvements to optimize the customer experience and enable right-channeling capabilities.

Reduces time-to-market by extending to new use cases

Build and deploy mobile capture solutions from the same platform. Repurpose applications into intellectual property, reducing time to market, improving process performance and capturing better data.

Features

How Mobile Capture can help

Enhanced customer experience

Employ mobile ID capture, verification and facial recognition capabilities and 100% automated advanced forensic technology to ensure process integrity and a smooth user experience.

Real-time capture via self service

Promote self-service to simplify and accelerate transactions. Customers simply point, click and confirm, and the data contained within documents is automatically entered.

Advanced analytics and insights

Identify performance spikes, drop-offs, bottlenecks, document costs and other metrics via real-time dashboards to quickly make improvements.

Patented, advanced image perfection

Turn mobile phones into advanced information-capture devices, ensuring the best images. Technology runs native on the device overcoming challenges for lighting, blur, background and document size.

Multichannel engagement

Extend any app or process beyond mobile to additional customer engagement channels like portals, web, email, fax, print streams, scanners and MFDs.

Customer-facing mobile experiences

Deliver user-focused mobile experiences via an app or industry-standard HTML5 that captures and understands content while orchestrating the end-to-end user experience and process.