Engage customers with our robust customer communications management software

Tungsten Communications Manager automates communication, personalizing every customer interaction.

Overview

Automate the creation of high-quality communication Ideal for any outbound communication including contracts, proposals, insurance and mortgage documents, Tungsten Communications Manager™ puts your line-of-business managers in control of their correspondence. With minimal IT involvement, documents can be delivered across channels such as e-mail, social or digital, making the solution a key component in your digital workflow transformation initiatives.

Transform customer workflows

Automate workflows and standardize customer-facing business processes with seamless integration to legacy systems and core enterprise applications.

Enhance personalization

Deliver personalized, content-rich communications while leveraging data and preferences to maximize various cross- and up-sell opportunities.

Improve productivity

Create and manage tailored communications with a single platform that gathers data from various sources, saving time and increasing operational efficiencies.

Benefits

Why customers choose Communications Manager

Improves the customer experience

Provide personalized communications, interact with your customers instantly and deliver content via their preferred channels.

Reduces risk and ensures compliance

Make sure documents are compliant with defined internal and external standards to avoid costly penalties.

Increases enterprise agility

Business users can respond faster to changes with accurate, relevant and personal content for a more agile organization.

Empowers business users

Give users control over communications and minimize demands on IT resources. Employees can easily create and manage documents and templates.

Saves time and increases profitability

Shorten time-to-market with messages that maximize sales opportunities. Reduce print and maintenance costs.

Features

How Communications Manager can help

Content management

Centralize content assets and make them more accessible while providing greater searchability and security. Minimize the aggregation of assets to manage.

Communication design

Easily update branding and apply the changes to your documents based on data and business rules. A single template can support all brands, making it quicker to keep documents current.

Lifecycle management

Manage business processes like reviewing and approving individual assets along the content lifecycle.

User-friendly platform

Scale document processes using templates and other building blocks from a central database.

Omnichannel delivery

Design and build communications for multiple channels integrated with your existing customer management technology.

End-to-End automation

Integrate with Tungsten TotalAgility™ to enable on-demand document generation. Turn communications into digital transactions through an out-of-the-box integration with Tungsten SignDoc® e-signature capabilities.