TSplus Remote Support is a cross-platform remote support solution that enables IT professionals and support agents to securely access, control, and troubleshoot remote computers. It supports both attended and unattended sessions, allowing for instant problem resolution, remote IT maintenance, and user training. The software is compatible with Windows, macOS, and Android, and can be deployed on-premise or in the cloud. Designed for ease of use, it requires minimal setup, offers robust security with TLS encryption, and includes customization options for branding. TSplus Remote Support is available via a subscription model and is suitable for organizations of all sizes seeking a cost-effective alternative to traditional remote desktop tools.

Key Features

Attended and Unattended Remote Access

• Agents can connect to remote devices with or without user presence.
• Supports both instant troubleshooting and scheduled maintenance.

Cross-Platform Compatibility

• Works with Windows, macOS, and Android devices.
• Enables support across diverse environments.

Multi-User Session Sharing

• Multiple agents can join the same session for collaborative troubleshooting or training.
• Facilitates team-based support and remote training.

File Transfer and Clipboard Sharing

• Securely transfer files between agent and end-user.
• Enable or disable clipboard sharing for added security.

Integrated Chat and Communication

• Built-in chat for real-time communication during sessions.
• Tailored chat interfaces for agents and end-users.

Session Recording and Screenshot

• Record support sessions for auditing or training.
• Capture screenshots with a single click.

Multi-Monitor Support

• Agents can view and control all remote displays.
• Supports complex workstation setups.

Security and Encryption

• All connections use industry-standard TLS encryption.
• Option for additional security features and self-hosting.

Branding and Customization

• Add company branding to the client interface.
• Customize the experience for end-users.

Automatic Updates

• Clients and servers update automatically to the latest version.
• Ensures access to new features and security patches.

Benefits

Efficient Remote IT Support

• Reduces downtime by enabling instant remote troubleshooting.
• Eliminates the need for onsite visits, saving time and costs.

Enhanced User Experience

• Simple setup for both agents and end-users.
• Customizable interface improves trust and engagement.

Scalable and Cost-Effective

• Subscription pricing adapts to organization size and needs.
• Lower cost compared to many traditional remote desktop solutions.

Secure and Reliable

• Strong encryption protects sensitive data.
• Global relay servers ensure fast and stable connections.