Overview

Leanplum Trust describes the platform’s security, privacy and operational practices that support large-scale mobile engagement. The Trust area highlights Leanplum’s compliance posture (including ISO 27001 certification), privacy controls designed to support GDPR/CCPA obligations, data processing controls and uptime/scale metrics that demonstrate the platform’s ability to process billions of interactions and messages. The content emphasizes instruments for consent, data governance, secure APIs and reliability for mission-critical mobile campaigns.

Features and Capabilities

• Certifications & Compliance: Leanplum highlights ISO 27001 certification and provides privacy controls to support GDPR and CCPA compliance; APIs and contractual controls (Data Processing Addendum) assist customers with data-controller obligations.
• Privacy & Data Governance: Tools and processes for privacy requests, consent management and a privacy webform for handling individual data subject requests.
• Secure APIs & Integrations: APIs and SDKs built with controls to limit data exposure, plus supported integrations to route governed event data to analytics and warehouses.
• Operational Reliability & Scale: Platform metrics emphasized on the Trust page — billions of interactions and messages, designed to run at high scale and high availability for busy mobile apps.
• Access & Controls: Role-based access, developer/engineering guardrails and admin controls to limit operational risk while enabling rapid product experiments and campaign launches.
• Incident & Support Practices: Procedures for customer support, security incident handling and contact channels for privacy/integration questions (support and DPA processes documented).
• Transparency & Documentation: Public privacy policy, data processing addendum and documentation to help customers validate controls and meet compliance requirements.