TruComply by PCMI is a cloud-based compliance automation platform designed for lenders, dealerships, and business process outsourcing (BPO) organizations to manage the full lifecycle of Finance & Insurance (F&I) product cancellations, refunds, and regulatory compliance. The system streamlines every step of F&I product and loan servicing, replacing manual, paper-based processes with automated workflows for deal jacket review, provider details, cancellation notices, and payment tracking. TruComply delivers instant and accurate refund quotes, automates payment distributions, and provides complete tracking for full regulatory visibility. The platform reconciles refunds with payments received, identifies mismatches, and supports dealer and customer adjustments, ensuring transparent processes and timely refunds. By integrating with the largest provider network, TruComply helps organizations mitigate financial and reputational risks, maintain compliance with evolving regulations, and reduce manual overhead.

Key Features

Automated Cancellations and Refunds Streamlines the cancellation and refund process for F&I products.

• Automates deal jacket review and cancellation notices
• Instantly generates accurate refund quotes

Real-Time Payment Collection and Tracking Ensures transparency and efficiency in payment management.

• Tracks dealer and provider payments
• Matches payments to contracts and automates follow-ups

Same Day Refunds Delivers rapid refund processing for customers.

• Debits dealer reserve and issues refunds on the same day
• Reduces wait times and improves customer satisfaction

Compliance Verification and Reporting Provides full regulatory visibility and audit trails.

• Automatically reconciles refunds with payments received
• Identifies mismatches and streamlines adjustments

Integration with Provider Network Connects with the largest network of F&I administrators.

• Accesses provider data for accurate quotes and payments
• Supports seamless payment distributions

Benefits

Reduced Compliance Risk Automates regulatory processes to minimize errors and non-compliance.

• Ensures timely, accurate refunds
• Provides transparent audit trails

Operational Efficiency Eliminates manual paperwork and streamlines workflows.

• Reduces administrative burden
• Accelerates cancellation and refund cycles

Improved Customer Experience Delivers faster, more accurate refunds and clear communication.

• Same day refunds
• Transparent status tracking

Scalability and Flexibility Adapts to organizations of any size and regulatory environment.

• Supports lenders, dealers, and BPOs
• Integrates with existing systems